1. Booking & Deposits
• All appointments require a non-refundable deposit to secure your booking.
• Deposits are deducted from the total service cost and must be paid before booking confirmation.
• Appointments without deposits will not be reserved.
2. Payments
• The remaining balance is due on or before the appointment.
• Accepted payment methods: card payments.
3. Rescheduling & Cancellations
• Clients may reschedule once (subject to availability) if at least 48 hours’ notice is given.
• Reschedules made within less than 48 hours of the appointment will require a new deposit.
• Cancellations for any reason (including emergencies, illness, or travel) result in forfeiture of the deposit.
5. No-Show Policy
• Clients who fail to attend their appointment without prior notice will forfeit their deposit and may be restricted from future bookings.
6. Service Policy
• Please come with a clean face and/or washed, detangled hair unless otherwise specified.
• The artist/stylist reserves the right to refuse service if hygiene or health concerns arise.
• Any dissatisfaction must be raised during the appointment — once you leave, the service is considered accepted and complete.
7. Product & Hair Sales
• All hair sales (bundles, wigs, closures, frontals, and custom units) are final.
• Due to hygiene standards, no exchanges or refunds are allowed on hair products once purchased, installed, or handled.
• Please ensure you confirm texture, length, and color before purchase.
8. Media Consent
• By booking, you consent to photos and/or videos being taken during or after your service for marketing purposes.
• You may opt out by informing the artist before your appointment.
9. Liability
• The artist/stylist is not responsible for allergic reactions to products or materials used.
• Please disclose any allergies, skin conditions, or sensitivities prior to your service.
All payments made — including deposits, service fees, and product purchases — are non-refundable.
This policy exists to:
• Cover pre-loss costs such as product preparation and reserved time slots.
• Compensate for potential loss of income from clients declined or cancelled due to your booking.
• Maintain fairness and consistency for all clients.
Refunds will only be considered if the artist/stylist cancels the appointment and cannot reschedule.
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